Frequently Asked Questions
Buying and using Profshare research
Licences, delivery, payment and analyst support, answered. Can't find what you need? An analyst will answer directly.
Licences
What licence options are available?
Every syndicated report can be licensed three ways:
| Licence | Users | Access | Term | Price |
|---|---|---|---|---|
| Cloud Access | 1 | Online viewer, view-only | 3 months | USD 2,450 |
| Team Licence | Up to 5 | Online viewer + PDF download | 12 months | USD 3,550 |
| Enterprise | Whole organisation | Online viewer + PDF download | 12 months | USD 4,950 |
All three include 90 days of direct analyst access.
What is the difference between Cloud Access and a Team Licence?
Cloud Access is for one person who needs to read the report: it opens in our online viewer for three months and cannot be downloaded. A Team Licence covers up to five named users for twelve months and includes the PDF download.
How does Enterprise access work?
Enterprise access is granted by company email domain. Once your domain is verified, anyone signing in with an address on that domain can open the report, with no seat limit, for twelve months.
How do I add users to a Team Licence?
From your account dashboard, invite colleagues by email up to your five-seat limit. Each invited user sets their own password and gets access to the same report.
Can I upgrade my licence later?
Yes. Contact us before your current licence expires, tell us which report and which licence you need, and we will arrange the change.
What happens when my licence expires?
Online viewer access ends on the expiry date shown in your account. You can renew at any time to keep access and receive the current edition.
Delivery and access
How do I access a report after purchase?
Your report is added to your Profshare account. Sign in, open your dashboard and the report opens in the secure online viewer. Team and Enterprise licences can also download the PDF from there.
How quickly will I receive my report?
Published reports are available in your account within 24 hours of payment being confirmed. Card and PayPal payments confirm immediately; bank wires confirm when the funds arrive.
What formats are reports delivered in?
All licences include the online viewer. Team and Enterprise licences also include the report as a PDF.
Can I see a sample before buying?
Yes. Request a free sample from any report page and we will send an extract covering the market overview, key companies and regional breakdown. There is no commitment.
Payment
Which payment methods do you accept?
Credit and debit cards (Visa, American Express, Discover), PayPal, and bank wire transfer. For bank wires, the sender pays any bank charges.
Can you issue an invoice or work with a purchase order?
Yes. If your company pays by invoice or needs a purchase order, contact us with the report and licence you need and we will issue an invoice for payment by bank wire.
What is your refund policy?
Because reports are digital and access is granted immediately, all sales are final once access has been provided. Please review the free sample and the report scope before ordering, or ask an analyst whether the report covers what you need. You can cancel for a full refund any time before access is granted. If the report you receive is not the one you ordered, or the file is defective, tell us within 7 days and we will correct or replace it, or refund you if we cannot.
Full terms are in our Terms & Conditions.
Research and support
How current are the figures?
Reports use 2025 as the base year and forecast 2026–2032. Each report page shows when it was last updated. Our methodology explains how reports are updated and revised.
How are your market figures produced?
From source-logged data points, sized and forecast in our in-house model, checked with our expert panels where the market is covered, and signed off by a named analyst. The full process, conventions and limitations are on our methodology page.
What does the 90 days of analyst access include?
Direct contact with the analyst who reviewed your report, for 90 days from purchase: questions about figures and assumptions, clarification of scope, and help applying the findings. It is included with every licence at no extra charge.
Can I get a customised version of a report?
Yes. If a report is close but not exact, such as a different country, segment or competitor set, we can build custom research from it. Custom studies are scoped to your question and you own the output. See how custom research works.
Can I quote or cite your figures?
Yes. Charts downloaded from report pages and the headline figures shown publicly are licensed under CC BY 4.0: reuse them with credit to Profshare and a link to the report. Full report content stays under your purchased licence. Details and citation format are on our methodology page.
Do you work with resellers?
Yes. Research firms, consultancies and distributors can resell Profshare reports. See the reseller programme.
Still have a question?
Ask an analyst about a report, a licence or a custom project.
